For the second year in a row, Tampa International Airport was named the #1 Large Airport in the J.D. Power 2023 North America Airport Satisfaction Study.
A global gold standard of airport survey analytics, the J.D. Power North America Airport Satisfaction Study measures overall traveler satisfaction with mega, large and medium North American airports. The metrics used in the annual study examine six factors. In order of importance, they are: terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage and retail.
In addition to receiving the highest overall score in its size category, TPA received the top scores among all other large airports in the terminal facilities and airport arrival/departure categories.
TPA is only the third airport in the study’s 18-year history to receive consecutive top rankings in the large airport segment.
Reacting to the news today, Joe Lopano, CEO of Tampa International Airport, said "As all winning teams know, getting to the top isn’t easy. Staying at the top is even harder. It’s a testament to not only the incredible work we do at the Airport, but to those partners and community champions who support us...On behalf of all of us at TPA, thank you for being a wonderful partner and friend, and for standing with us as we grow and excel together."
Congratulations Tampa International Airport - a Chamber member since October 1960!